Used auto parts - on used parts we offer 6 month of warranty
New auto parts - on new parts, we offer 1 year warranty
Terms of claim because of damage in the transport of goods.
1) Before receiving the package, check out the package does not have any damage and open in the presence of the courier delivering a package or in courier service facility.
2) In case of damage to goods resulting from mechanical damage in transport, should refuse to accept the shipment and fill the complaint form who has got any courier. At this complaint form, please justify its decision to refuse the package because of damage to the packaging or the contents of the parcel.
According to the Rules of transport companies
- Only Failure to collect parcel and prepare the protocol of the damage created after transport. Undertakes worldecu.com to take a stand and take account of this complaint, after that customer will receive from company worldecu.com the second part or reimbursement the money. A claim of damages from the shipping company will be to demand the company worldecu.com.
- After the adoption of the package by the customer and received a damaged item caused by transport deprived of the right to submit a complaint to the transport company by worldecu.com and the effect of releasing the company worldecu.com of granting the guarantee.Then the claims on damaged goods the customer has made in transportation company, where demands compensation from the insurance of the transportation company
Warranty Policy and claims of the parties.
1) Complaint for damaged parts may be made before the expiry of which are covered by warranty.
2) Company worldecu.com to resolve the complaint has 14 working days from receipt of the return of the goods to the company.
3) Warranties will be considered on parts that have not been opened by the customer, disassembled, repaired, where not was no interference in the housing and interior parts
3) Complaints are dealt with only in the case of reference to the company worldecu.com
4) The option to send the defective part to the company worldecu.com must be pre-agreed between the customer and the seller.
a) Customer returns part of ordering their own transportation company, after getting the seller to accept the level of transport costs.
b) In the case of high transport costs, the company worldecu.com sends own shipping company to pick up the defective part.
c) worldecu.com company reserves the right to refuse the customer incurred transport costs, if these have not been previously discussed with her and the customer sent the part without the agreement with the seller.
d) worldecu.com company reserves the right to refuse the customer incurred transport costs, if the complaint is not upheld.
5) In the case of a positive decision on the issue receives in that order.
a) Receives second part of the same specification sent at the expense of the seller.
b) If no parts in stock and no sending the second part, we will refund the price of goods and transportation costs.
Customer loses the right to complain and guarantees
1. If you try to open the parts and try open housing part
2 .If you open the part
3. If you try to repair parts.
4. If you repairs the defective part from the dealer ,without prior consultation with the seller of such a way of dealing with complaints,The customer loses the right to recover the costs incurred.
5. If you received the item and there it is mechanical damage, created as a result of transport by transport company. Such a package should not receive the courier, otherwise the client is seeking compensation from the transport company.