Complaints and returns

Guarantee and servicing

Some of the products sold through our store carry a manufacturer’s guarantee. If a fault is discovered in equipment covered by a guarantee, contact our nearest servicing point as indicated on the guarantee card or on the manufacturer’s website. This is a very fast process which enables equipment to be restored to working order in as short a time as possible.

NB: please retain your proof of purchase (till receipt or invoice) and the original packaging throughout the period of the guarantee – these are required when reporting faults.

 

Complaints

Before accepting a package, always check that it has not been damaged in transit. If the packaging carries visible external damage, we advise that you refuse delivery of the package and then contact us by telephone or by email.

After paying the CoD charge and acknowledging receipt of the package, you can open it in the presence of the courier – if discrepancies are found, a protocol is drawn up which can later be used as a basis for a customer complaint.

If the goods purchased turn out to have manufacturing defects or to differ from their description, please follow the complaint procedure described below:

  1. Send the defective product to us, enclosing a written declaration, in which you describe in detail the reasons for returning the product, the form of compensation, and the return address and account number for a refund (depending on the decision taken by the store).
  2. Within 14 days of receiving the item we will notify you by e-mail or telephone of the result of the complaint procedure.
  3. If the complaint is accepted, within 7 working days of the date of the decision we will compensate you for the costs you have incurred by repairing the defective product, sending a new replacement or refunding your money.
  4. If the complaint is declined, we will send you detailed reasons for the decision and will return the product to you within 14 working days at our cost.

 

If you have any queries, please contact us by e-mail or by telephone. We will advise you as to how to resolve customer complaints quickly and without problems.

 

Return of products

By law, within 10 calendar days of the date of delivery of ordered goods, you have the right to return them without giving reasons, thus renouncing the contract of sale, according to the general principles contained in the law on contracts concluded at a distance. This applies only to consumer sales, and hence only to cases where goods are sold to an individual making the purchase not in relation to professional or business activity. 

The returned product must not carry signs of use – every element must be complete and factory packed, with the goods delivered in the original packaging in an unchanged state. If this condition is not fulfilled, the product will not be accepted.

 

If you wish to return a product:

  1. Send the purchased product in undamaged condition and in the original packaging with its entire contents.
  2. Attach to the package a written declaration, in which you express your wish to return the product, as well as the account number to which payment is to be refunded.
  3. Within 3 working days of receiving your package we will check the state of the returned product (that it does not carry signs of use, has not been damaged, and is in the original packaging with the whole of its contents).
  4. If there are no reasons why we are unable to proceed, we will send notification to your e-mail address that the product has been successfully returned. The money will be refunded to the indicated account within 7 days.

 

If your attempt to return a product is rejected (due to damage to the product or signs of use), we will send to your e-mail address a notification that the return of the product has not been accepted. We will send the product back to the indicated return address within 7 working days, paying the costs of postage.

Delivery

The company Worldecu specializes in sales electronics parts.
Ecu engine controllers, BSI, BSM, body comfort module, abs modules and other electronics parts.
The electronic parts include very delicate components, is why before shipment they are tested by our qualified technicians and then properly protected and packaged before the possibility of damage during transport.
The company Worldecu offers fast shipping to every places on the earth.
Cost of delivery is 30 euros, includes parcels to 5 KG.

  • Time of deliver in  the European Union takes 24 hours

  • Time of delivery in the World is 3 to 7 working days.
    (Worldwide delivery time is dependent on the customs office )

Our company is working with delivery companies DHL, FEDEX, UPS,
so that the purchased products are delivered quickly and efficiently to the whole world.

Discounts for regular customers

 Worldecu shop offers rebates to companies and regular customers. The customers purchasing automotive parts at our shop may obtain a rebate at consecutive orders, while companies using an European Tax Number can purchase a good at net price, excluding 23% VAT.

For entities beyond the European Union all goods are not subject to 23% VAT. After ordering please email  information to worldecu24@gmail.com about purchase beyond the EU.  The invoice will be decreased by VAT.

The Worldecu Internet shop deals with sale of parts for cars, delivery vans and trucks of various brands. Each part is thoroughly checked by our qualified mechanics. We offer a 6-month warranty for our goods.  We specialize in engine controllers that can be prepared  in many ways by our electronic engineers to avoid additional costs and software difficulties .

Methods of payment

Possible payment methods
Depending on the currency and way of delivery as well and your own preference our Internet shop offers the three payment methods:

  • Bank Transfer – online bank transfer lasts about 1-2 working days
    mBank S.A.
    PL 08 1140 2004 0000 3112 0427 0690
    Swift Code: BREXPLPWMBK
  • Credit Card – quick and safe payment with a credit card  Money transfer lasts ten of minutes and is subject to 2% bank commission
  • Paypal – quick and safe payment with guaranteed delivery with the  paypal system. Money transfer last ten of minutes. The Paypal payments are subject to  4% commission.
    Paypal account at worldecu24@gmail.com (+4% commission )