Frequently asked question

Below you can find answers to the questions we are most often asked about making purchases from our store:

 

 

 


How can I check the availability of products?

 

Next to each product you will find information on its availability in the store:

  • No goods – currently zero items in stock; if you are particularly interested in that product, let us know by e-mail at worldecu24@gmail.com or by telephone on:

English: +48 792 797 344 , Español: +34 922 388 459

  • Low stock – the last items are still in stock, so hurry with your purchase!
  • Medium stock – we have at least several or a larger number of items in stock
  • Large stock – we have a sufficient quantity of the product in stock to fulfil many orders
  • Available to order – we can obtain the product specially for you; contact us by e-mail or by telephone.
  • Delivery expected – the product will be available shortly
  • Withdrawn – our store no longer offers the product

 

How can I check the progress of an order?

 

We will send information to your e-mail address about progress in fulfilling your order. Also, on logging on to your account, you will be able to access full information about your current and past orders: status, content, addresses given, etc.

 

How long will I have to wait for delivery?

 

Immediately after you place an order you will receive an information e-mail containing a link which you should click to confirm the order – we will then begin processing the order. Current information on progress with your order will be sent to your e-mail address.

 

Date of receipt of goods = dispatch date + delivery time

 

The dispatch date depends on the availability of products and the selected method of payment, while the delivery time depends on your chosen method of delivery.

 

What methods of delivery are available?

 

Depending on the quantity and weight of the products ordered, the chosen method of payment and your own preferences, you may select one of the following methods of delivery:

  • courier,
  • Correos Post office (economy or priority delivery),
  • collection in person.

 

How much will I pay for delivery?

 

You will see the total cost of delivery for your order after you have added products to your basket and selected your preferred methods of delivery and payment – in the summary you will find the precise amount payable. Depending on the chosen method of payment (payment in advance or on delivery) and mode of delivery, the cost of delivery will be from around 30 euro.

 

How can I pay for my order?

 

Depending on the value of the order, the chosen method of delivery and your own preferences, you can choose one of the following methods of payment:

  • transfer to bank account,
  • credit card
  • electronic payment (online transfer).

 

Can I collect goods in person?

Of course, you can collect your order at the personal collection point at Worldecu ul. Załęska Hałda 4, 40-813 Katowice, Poland. For hours of opening, see the Contact tab. When you collect in person you don’t pay any extra costs.

 

What are discount coupons?

During many of our promotional campaigns we offer discount coupons to our customers. They take the form of codes which should be entered in the appropriate field in the shopping basket. This will cause the amount payable to be calculated taking account of the discount. 

Remember that most discount codes have an expiry date. After this date the code becomes inactive and can no longer be used to obtain a discount.

 

What is the storeroom?

 

The storeroom is an area where you can add products that you are still thinking about. This function is available only to registered users.

If you are debating whether to buy a particular product, and you have an account with us, just log on and add the product to your storeroom. The products in the storeroom are remembered for you. When you next log on to the store, you will find all of the products you saved. At any time you can return to them, move them to the shopping basket or remove them from the storeroom.

 

How can I change my order?

 

You can modify your order only up to the time when it has been fully made up. After it has been sent to the stated address, changes are no longer possible. To make any changes to your order (change of address, addition of product, change to method of payment or delivery), contact us as quickly as possible, preferably by telephone.

 

 I placed an order in error. How can I cancel it?

 

You can cancel your order only up to the time when it has been fully made up. After it has been sent to the stated address, cancellation is no longer possible. To cancel an order, contact us as quickly as possible, preferably by telephone.

 

 Where is my package?

 

If you select the courier delivery option, you will receive an e-mail with the number of the shipping list and a link to a page where you can keep track of the current location of your package. If you are a registered store customer, that link will also be visible in the Shipping column when you view your order details.

 

 Do products come with a guarantee?

 

Yes, products available from our store come with a manufacturer’s guarantee valid within Poland. Information on the duration of the guarantee is given in the product description, as well as on manufacturers’ websites. It is important to retain your proof of purchase (till receipt or invoice) and the original packaging throughout the period of the guarantee – these are required when reporting faults.

 

 I have a problem with a product I ordered. What now?

 

Before accepting a package, always check that it has not been damaged in transit. If the packaging carries visible external damage, we advise that you refuse delivery of the package and then contact us by telephone.

If you wish to make a complaint about a product, check whether the complaint should be addressed to us or to the manufacturer. This information can be found on the guarantee card, and also in the product description on our pages or on the manufacturer’s website.

 

 Can I return a product that I have purchased?

 

Yes, according to the Act of 2 March 2000, within 10 days of the date of collecting ordered goods, you can return a product bought online without giving reasons. However the goods must not carry signs of use or be damaged, and must be in the original packaging with its entire contents intact.

 

 

Delivery

The company Worldecu specializes in sales electronics parts.
Ecu engine controllers, BSI, BSM, body comfort module, abs modules and other electronics parts.
The electronic parts include very delicate components, is why before shipment they are tested by our qualified technicians and then properly protected and packaged before the possibility of damage during transport.
The company Worldecu offers fast shipping to every places on the earth.
Cost of delivery is 30 euros, includes parcels to 5 KG.

  • Time of deliver in  the European Union takes 24 hours

  • Time of delivery in the World is 3 to 7 working days.
    (Worldwide delivery time is dependent on the customs office )

Our company is working with delivery companies DHL, FEDEX, UPS,
so that the purchased products are delivered quickly and efficiently to the whole world.

Discounts for regular customers

 Worldecu shop offers rebates to companies and regular customers. The customers purchasing automotive parts at our shop may obtain a rebate at consecutive orders, while companies using an European Tax Number can purchase a good at net price, excluding 23% VAT.

For entities beyond the European Union all goods are not subject to 23% VAT. After ordering please email  information to worldecu24@gmail.com about purchase beyond the EU.  The invoice will be decreased by VAT.

The Worldecu Internet shop deals with sale of parts for cars, delivery vans and trucks of various brands. Each part is thoroughly checked by our qualified mechanics. We offer a 6-month warranty for our goods.  We specialize in engine controllers that can be prepared  in many ways by our electronic engineers to avoid additional costs and software difficulties .

Methods of payment

Possible payment methods
Depending on the currency and way of delivery as well and your own preference our Internet shop offers the three payment methods:

  • Bank Transfer – online bank transfer lasts about 1-2 working days
    mBank S.A.
    PL 08 1140 2004 0000 3112 0427 0690
    Swift Code: BREXPLPWMBK
  • Credit Card – quick and safe payment with a credit card  Money transfer lasts ten of minutes and is subject to 2% bank commission
  • Paypal – quick and safe payment with guaranteed delivery with the  paypal system. Money transfer last ten of minutes. The Paypal payments are subject to  4% commission.
    Paypal account at worldecu24@gmail.com (+4% commission )